At Luxe Hire, we prioritise the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and protect the information gathered from visitors to our website and users of our services.

Information We Collect:

When you visit Luxe Hire’s website or interact with us at our physical locations, we may collect the following types of information:

1. Personal Information You Provide: This includes information voluntarily provided by you, such as your name, email address, phone number, and any other details you provide when contacting us or making a booking of our equipment.

2. Website Usage Information: Like many other websites, Luxe Hire’s website uses cookies and similar technologies to collect data on how our website is accessed and used. This may include information such as your IP address, browser type, pages visited, and the duration of your visit.

How We Use Your Information:

We use the information we collect for various purposes, including:

• Providing the products and services you request, such as equipment rentals and event planning assistance.
• Processing payments and managing reservations.
• Improving our website functionality and user experience.
• Communicating with you about your reservations, account updates, and promotional offers.
• Fulfilling legal obligations and protecting our rights.

Sharing Your Information:

We may share your information in the following circumstances:

• With trusted third-party service providers who assist us in operating our website, processing payments, and delivering services to you.
• In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
• When required by law or to protect our legal rights.

We do not sell or rent your personal information to third parties for marketing purposes.

Your Choices:

You have the right to opt out of receiving promotional communications from us at any time. You can do this by following the unsubscribe instructions included in our emails or by contacting us directly.

Accessing and Correcting Your Information:

You can access and update your personal information by logging into your account on our website or by contacting us directly. We will make reasonable efforts to accommodate your request, subject to any legal or operational limitations.

Data Security:

We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

Children’s Privacy:

Luxe Hire’s website and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this Privacy Policy periodically for any changes.

Contact Us:

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@luxehiremelbourne.com.au

Thank you for choosing Luxe Hire. Your trust is important to us, and we are committed to protecting your privacy.